Terms and Conditions

The following General Conditions will apply to all reservations made by the company Ibizabus Jestam. Please read them carefully before making a reservation and if you have any questions, contact us by phone or email info@ibizabusjestam.com

For the correct interpretation of the General Conditions, the following definitions shall apply:

Definitions

“Company”, “we”, “us”, “our” refers to Ibizabus Jestam.
“Client” is the person who pays the amount of the reservation.
“Passengers” refers to all passengers included in the reservation whether or not expressly named.
“Reservation” means the reservation of transport services made with us.“Transport service” means any service provided by us for the transport of passengers by road.
“Contract” refers to the reservation, these General Conditions and any other conditions applicable to the reservation.

Confirmation of the reservation and payment

The booking confirmation will be formalized in writing via email or WhatsApp and must be accepted by the client, ensuring a written record of all agreed details.

As a general rule, the total amount of the booking must be paid at least 24 hours before the start of the service. This payment can be made either in full (100%) or partially (50%). If payment is not received within the specified timeframe, the booking may be cancelled and the service will not be provided.

Accepted payment methods include: Redsys payment link, Revolut, or bank transfer. Payments can also be made using a physical POS terminal onboard the vehicle.

Rates

Transfer rates depend on the distance from one point to another. We differentiate between four zones:

Zone 1: Ibiza- Airport- Playa den Bossa – Talamanca – Can Furnet – Cap Martinet – San Rafael – Jondal – Jesús – San Jordi
Zone 2: San José – San Antonio – Cala de Bou – Santa Eulalia – Cala Llonga – Es Porroig – Santa Gertrudis – Es Cubells
Zone 3: San Carlos, Cala Bassa – Cala Comte – Cala Tarida – Es Canar- Cala d´Hort – San Miguel
Zone 4: Portinatx – Benirras – San Juan- Cala San Vicente – Santa Agnes – Aguas Blancas – San Lorenzo

The highest rate between zones will be applied. In most services the departure point of the vehicle will be zone 1, close to the airport. It is necessary to provide as much information as possible about the pick-up and destination location, to avoid confusion and to be able to give an exact quote to the client. You can request our rates by calling us by phone, WhatsApp or by email without any kind of commitment.

Nighttime

Nighttime services must be confirmed and paid for in advance of the service so that the driver can organise his/her rest hours. We understand nighttime hours to be from 00:30 to 7:30. The company reserves the right to charge an additional fee for nighttime services depending on the service, however the customer will always know the price of the service before making the reservation.

Airport services and baggage collection

The customer must provide their flight number and information about their luggage, such as the number of suitcases and their approximate dimensions, before making the reservation so that the driver can anticipate and best organise the space available in the vehicle. In the case of extra luggage than described in the reservation, the service may be cancelled if there is not enough space in the vehicle or an additional charge may be charged.

Changes to the reservation with less than 24 hours notice

No changes to the reservation will be possible with less than 24 hours notice. In the case of schedule or route changes, the driver may or may not provide a solution based on his availability and charge a supplement for the service for said changes. The same will occur in the case where the number of passengers is greater than that stated in the reservation.

Waiting times

We offer punctuality and demand punctuality. Drivers will not wait for clients or members of the trip who fail to arrive at the agreed time. Drivers will wait a maximum of ten minutes for all members of the requested trip, while the driver or the company will try to contact them. If they do not show up during this period of time, the driver may leave and the price of the service will be charged in full, with no option for a refund or any type of responsibility on the part of the company or the driver.

Cancellation by the client

We kindly request that any service cancellations be communicated as early as possible.

Clients may cancel free of charge up to 48 hours before the scheduled start time. In such cases, a full refund will be issued using the same payment method selected at the time of booking—whether via Redsys payment link, Revolut, bank transfer, or another previously agreed method.

Cancellations made less than 48 hours in advance are non-refundable, and 100% of the service fee will be charged, regardless of whether the service is ultimately provided.

In exceptional circumstances, and depending on the reason provided by the client, the company reserves the right to assess the situation and may issue a full or partial refund at its discretion.

For bookings that include multiple services for the same group of clients, the reservation will be considered as a single booking. Therefore, cancellation must be requested at least 48 hours prior to the first scheduled service in order for the full amount to be eligible for a refund.

Cancellation by the Company

In the event of any emergency, force majeure or any action by the lessee to unilaterally vary the agreed conditions, the company may, by returning all amounts paid and without further or other liability, cancel the contract.

Civic rules

The driver is responsible for the safety of the vehicle and reserves the right to deny and access to the vehicle to any person, client, whose conduct is inappropriate or improper, if this is the case the company will automatically cancel the service without any liability.

Responsible use of the vehicle and its accessories must be made by passengers at all times, and it is prohibited to hit windows, the roof, seats or any element of the vehicle. Drinking alcoholic beverages or smoking inside the vehicle is not permitted, nor is carrying dangerous objects. Eating is generally not permitted in the vehicle.

It is strictly forbidden to distract the driver while driving.

No more passengers than the maximum number of seats allowed may be carried.

The client will be responsible for any damage to the vehicle during the service due to uncivil conduct.

The company will not be responsible for the loss or damage to personal items or luggage belonging to the clients, these will be the responsibility of the passenger.

It is not permitted to leave or store luggage, belongings or personal items inside the vehicle once the service has finished, except in cases where the vehicle has been hired for hourly service by the same group of clients. In any case, the company that provides the service or its drivers will not be responsible for loss, theft or damage to these items.

Please use the waste bin on board the vehicle and respect the rules of cleanliness, hygiene and care of the vehicle.

It is prohibited to get on and off the moving vehicle.

The use of seat belts by passengers is mandatory and all passengers must sit in their seats at all times while the vehicle is in motion.

Accessibility and booking details

Please note that a minibus is large, which is why drivers need a large and safe space to carry out manoeuvres, which requires an accessible place to pick up and drop off passengers. Some holiday homes and places in Ibiza are difficult to find, sometimes there is poor phone signal and they are difficult to access for a large vehicle, we recommend giving as many details as possible in the reservation with sufficient advance notice, as well as the exact location, photos and other details via WhatsApp to facilitate the driver’s work and thus avoid unforeseen events. If the accesses ultimately pose a risk for the vehicle, the driver or the passengers, the service could be cancelled without any liability for the company or the driver.

Additional charges

Any modification to the route or any stop during the journey will carry an additional charge and it is not guaranteed that this extra stop or change service can be carried out, since the transfer services are scheduled.

Travelling with children

Child seats are available upon request, please let us know before booking to confirm availability. Each child will have an assigned seat, regardless of whether or not they are travelling with a seat. You may bring your own child seats if you wish. The correct installation and safety of the child in the seat are the sole responsibility of the parents or guardians.

Delays

The company does not guarantee that the service will end at a specific time, as there are factors external to the driver, such as traffic or possible setbacks such as a breakdown or accident on the road, so the driver will always try to meet the times, but if there are delays he will not be responsible.

Surcharges

We reserve the right to charge a surcharge for any abnormal dirt or damage to the vehicle caused by passengers.